Terms of service

Parties, acceptance and definitions #

These terms are an agreement between you and Consentics, of registered address to be published on incorporation. By creating an account or using our service, you agree to these terms.

In these terms, "Account" means your organisation's billable workspace with us, "Property" means a website you register with us to track, and "you" means the Account and the people you authorise to use it on your behalf.

The service #

We provide a hosted consent banner and website analytics service. You add a small script to your website, which asks your visitors for a tracking decision, records that decision, and reports on the traffic and behaviour of your visitors, taking their decision into account. We also offer a free cookie scan tool that checks a website for cookies and trackers.

Our service is hosted by us. We do not offer a self-hosted version, and the tracking script runs through infrastructure we operate, not through your own domain or a domain you control.

Accounts and security #

You must provide accurate information when you register, keep your password secure, and set a password that meets our minimum strength requirement. You are responsible for activity that happens under your account. If you invite a colleague, you are responsible for making sure they are authorised to act on your Account's behalf. We recommend turning on multi-factor authentication for extra protection.

Acceptable use #

You must not use our service to track a website you do not own or do not have permission to track. You must not use our free cookie scan tool to scan a website you do not have permission to scan. You must not attempt to disrupt our service, work around any usage limit we apply, or use the service for any unlawful purpose.

Your responsibilities as controller #

For any website you register with us, you are the controller of your own visitors' data, and we act as your processor. This means the decisions about what you track and why are yours to make and to have a lawful basis for.

You are responsible for what you put in your website's own web addresses. Our tracking script records the full address of each page a visitor views, including anything included after the question mark. If you put a visitor's name, email address, order number, or any other personal or sensitive information into a web address on your site, it will be collected and stored by our service exactly as it appears. You must design your website so that this does not happen, or accept that it will be collected if it does.

Fees #

Our service is currently provided without charge. If and when we introduce paid plans, they will be described in terms published at that time, and we will tell you before any charge applies to your Account.

Data protection #

How we handle data is described in our privacy policy, which forms part of these terms.

We do not currently publish a separate Data Processing Agreement covering the processor relationship described above; the commitments set out in our privacy policy apply to this processing.

Intellectual property and tag licence #

We own the tracking script, our dashboard, and our brand. We grant you a licence to use the tracking script on the websites you register with us, for as long as your Account remains active, solely to provide the service to you.

Availability #

We are currently in beta. We do not offer a service level agreement or guarantee any particular level of uptime.

Liability #

To the fullest extent the law allows, our total liability to you arising out of these terms or your use of the service is limited to the amount you paid us for the service in the twelve months before the claim arose. We are not liable for any indirect, incidental, or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited, such as liability for death or personal injury caused by our negligence, or for fraud.

Term, suspension and ending #

You may stop using our service at any time. We do not currently offer a self-service way to close your Account: to close it, email us at the address below and we will action your request. We may suspend or end your Account if you break these terms.

When we close your Account at your request or under this section, we mark your Account's records as deleted in our systems, but we do not immediately and permanently erase them. If you would like your data permanently deleted, email us at hello@consentics.com and we will action your request.

Changes to the service and to these terms #

We may change the service or these terms from time to time. The version number and date at the top of this page tell you when these terms were last changed.

Governing law #

These terms are governed by England and Wales.